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Returns

As a small, sustainability focused company, we are proud to offer a 14-day return policy on any item that is damaged, defective or doesn't match the description it was listed as. This means you have 14 days after receiving your item to request a return as long as it meets our guidelines.

Please review the following guidelines before submitting a return:

• We only accept returns and process refunds for items that are damaged, defective or do not match the description it was listed as
• If an item is returned due to damage, but upon inspection no damage is found, the customer will be refunded minus the shipping fees Kidsy paid to have this item returned
• If an item you receive is missing a component, the team will work to deliver the missing part/parts if available, before starting a return
• We do not guarantee compatibility or sizing for any item (e.g. car seats, adapters, strollers, swaddles, jackets, swings etc). Please check the make, model and sizing of your order in order to establish compatibility
• If you have a change of heart or change of mind, we are unable to process a return/refund
• Once your order has been shipped, we are unable to cancel it, re-route or change the address
• If you reject a shipment delivery and re-route it back to us without prior written approval from Kidsy, we will deduct the shipping fees incurred to us at the time of refund
• Item(s) must be sent back using the return label provided by us
• Item(s) must be in the original condition they were sent and all original packaging must be included
• Item(s) must be shipped to us within 4 days of receiving your return label
• The evaluation process may take up to 7 days from receipt of the return request and we reserve the right to make the final decision on all return requests
• If we do not hear from you within 14 days of receiving your order, we assume you were satisfied with your order. After 14 days, you assume full responsibility and liability for the product.

To start a return, please contact us at hello@kidsy.co and please provide either your order number or proof of receipt (which you can find in your email).

Once your return claim is accepted, we’ll send you a return shipping label and all items must be shipped back within 4 days of receiving the return label. Items sent back to us without first requesting a return will not be accepted.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods, custom products (such as special orders or personalized items), and personal care goods (such as hygiene products). Final Sale items are also not eligible for return or exchange. Please get in touch if you have questions or concerns about your specific item.

Exchanges

Things sell out quickly on Kidsy! The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and processed your refund. If approved, you’ll be automatically refunded on your original payment method within 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Cancellation Policy

We get it - buttons get pressed and things happen! Soon after an order is placed, we will start preparing it for shipping so it can arrive to you as quickly as possible. Once an order is in progress we are unable to complete a cancellation request.

If you placed your order and it has not been prepared for shipping, we will issue a refund via your original payment method.

If you choose to cancel and your order has been prepared for shipping, you will not be eligible for a refund.

As always, our team is here to answer any and all questions, so please feel free to reach out to us at hello@kidsy.co

What Our Product Conditions Mean?

Every product is reviewed by our expert team for safety and quality before it’s listed.

• Open Box/New Overstock: Item is new and unused. Box was opened due to return. Packaging/box is imperfect.
• Floor Model: Fully functional item with possible minor cosmetic wear from handling. Original packaging may be missing or imperfect.
• Gently Used: Light wear (like minor stain / minor scuff). Fully functional and carefully inspected. Packaging/box is imperfect.